boboneleg wrote: ↑Fri Nov 17, 2023 1:13 pm Last Friday after lending my compressor to a mate earlier in the day after he had a sow puncture I had a blow out in the rear tyre on my little Yamaha while riding home through the Cotswolds. As it was only a couple of hours until nightfall and I was in a pretty remote location I wobbled along for seven miles until I got to Cirencester.
From there I phoned and then (as instructed) messaged the RAC for recovery back to Bristol. They acknowleged my contact at 4.27pm and then sent an ETA of 6.30 - 8.30pm. To cut a long story short that ETA and several others passed with no sign of them. By 9.30pm there was ice begining to form on the bike and I was a bit cold . Another call to them resulted in this new ETA
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I phoned them back and asked if they were seriously expecting me to stand around in the cold on the side of the road until 4.10am the next morning. After a heated conversation , but no abuse (as they tell you repeatedly that they will not except abuse and they will cancel your recovery) they agreed to get me a taxi.
The taxi came at 11.10pm and I got home just after midnight. The next day I phoned them again to ask when my bike would be recoverd to my house , eventually it arrived 6.30pm. That's 26 hours after they logged my call
This is not the first time RAC have failed me , about 20 years ago I had a similar experience with them but at least the bike came home just before midnight on that occasion.
They have since apologised and offered me £35 as way of compensation for their piss poor service . I shall not be renewing my membership when it comes up for renewal .
Should have called mate, I'd have come and got you.
I've had good service from SOS Motorcycle Recovery over the years, they seemed to be the service that came as an extra on my insurance.