Re: Updated KTM 690 Engine Problems, anyone fancy a guess?
Posted: Sun Jun 11, 2017 10:32 am
I go back to the post about he timing belt in the car.
That particular dealer I hade been dealing with since 1977 so 2001 was 24 years later and many cars bought in between.
This might sound strange but working in construction where you are generally fighting for everything and generally going legal it was very refreshing to have what was a completely painless experience. On the subject of betterment my car came back with new fluids, filters, radiator repair, regassed aircon and lots of other side benefits. All in I was happy that they had done the job right and I didn't want or look for any more than that. Subsequently I was told the manufacturer had covered it all due to it being a parts defect, specifically a tensioner installed as part of the timing belt change.
I was very happy with the outcome. Since they had collected the car when it happened the only cost to me was getting out to pick it up....a walk. Even better is they can match the car and exhaust outlets in price for tyres and parts so still happy to use them.
Going legal you can win things but it takes sweat too no matter what and it's always better to have clear head and move on.
With the other car I got nowhere until I told Mercedes it was going into court along with all the trolley load of disputed parts and tyres [which I had kept] as evidence of their 'customer service' and 'expertise' to be landed in front of a courtroom full of lawyers they were trying to sell their cars to. Problems had started at 2,000 miles!. They settled pretty quick after that for a lot more than it would have cost them had they honoured their warranty in the first place. But I would have preferred the no hassle approach.
On the KTM......think I would have gone same route as the OP too. I suspect he will have a nice sweet bike at the end of it all and a not unpleasant experience with it. To me it's someone honouring the warranty in as fair a manner as they can.
That particular dealer I hade been dealing with since 1977 so 2001 was 24 years later and many cars bought in between.
This might sound strange but working in construction where you are generally fighting for everything and generally going legal it was very refreshing to have what was a completely painless experience. On the subject of betterment my car came back with new fluids, filters, radiator repair, regassed aircon and lots of other side benefits. All in I was happy that they had done the job right and I didn't want or look for any more than that. Subsequently I was told the manufacturer had covered it all due to it being a parts defect, specifically a tensioner installed as part of the timing belt change.
I was very happy with the outcome. Since they had collected the car when it happened the only cost to me was getting out to pick it up....a walk. Even better is they can match the car and exhaust outlets in price for tyres and parts so still happy to use them.
Going legal you can win things but it takes sweat too no matter what and it's always better to have clear head and move on.
With the other car I got nowhere until I told Mercedes it was going into court along with all the trolley load of disputed parts and tyres [which I had kept] as evidence of their 'customer service' and 'expertise' to be landed in front of a courtroom full of lawyers they were trying to sell their cars to. Problems had started at 2,000 miles!. They settled pretty quick after that for a lot more than it would have cost them had they honoured their warranty in the first place. But I would have preferred the no hassle approach.
On the KTM......think I would have gone same route as the OP too. I suspect he will have a nice sweet bike at the end of it all and a not unpleasant experience with it. To me it's someone honouring the warranty in as fair a manner as they can.
