Has anyone any experience of getting a Leatherman multitool repaired, either under warranty or not? Are they quick, cheap? Is it better to just buy another?
Thanks in advance.
Leatherman repairs/guarantee
- tuftywhite
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Re: Leatherman repairs/guarantee
There's a long post on this in UKGSer.
Apparently the service is second to none.
It seems that they replace them to provide a very quick service. However, if you want your actual tool repaired, you'll have to tell them this and it will take longer as they send them to the States to get them repaired.
Don't quote me on this, but I believe the tools have a life-time guarantee so I think you only pay postage.
Worth giving the UK contact a call or email to see how it works, but like I said, from what I've read, it's an excellent service.
Apparently the service is second to none.
It seems that they replace them to provide a very quick service. However, if you want your actual tool repaired, you'll have to tell them this and it will take longer as they send them to the States to get them repaired.
Don't quote me on this, but I believe the tools have a life-time guarantee so I think you only pay postage.
Worth giving the UK contact a call or email to see how it works, but like I said, from what I've read, it's an excellent service.
- AlanHolt
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Re: Leatherman repairs/guarantee
I can't recall what guarantee mine had, I've had it since 2001. The blade snapped today as I was prying out a 3" piece of cork. I've emailed them, i'll see what they say.
Current bike is a Yamaha T7
- tuftywhite
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Re: Leatherman repairs/guarantee
I think the guarantee is for all Leatherman tools.
Post up and let us know how you get on.
Post up and let us know how you get on.
Re: Leatherman repairs/guarantee
Yep, broke a blade on mine, went to the local dealer to buy a new one and they just sent the old one away to be repaired, the model I had was an older one so they just sent a boxed new one of the equivalent model...fist class service for the cost of P&P
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Re: Leatherman repairs/guarantee
Bought Wave in S.A 2007, broke flat blade screwdriver 2 years ago so found local dealer and they sent it off, week or so later got a new one, service and guarantee (25 years) second to none
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Re: Leatherman repairs/guarantee
Yep,
Dad got me one in Canada in 1991, 21 years later I broke the blade, I send it off and 48 hours later I had it back with all to tools on that side replaced for free.
You can't beat customer service like that.
Bren
Dad got me one in Canada in 1991, 21 years later I broke the blade, I send it off and 48 hours later I had it back with all to tools on that side replaced for free.
You can't beat customer service like that.
Bren
And now, Harry, let us step out into the night and pursue that flighty temptress, adventure.
Suzuki DR200 Djebel.
Suzuki DR200 Djebel.
- AlanHolt
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Re: Leatherman repairs/guarantee
The cork was plugging a drain in an agricultural eater deposit. It had been painted over with aguastop and pool paint.
Current bike is a Yamaha T7