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Still No Mag

Posted: Mon May 19, 2014 4:38 pm
by Roy C.
3rd issue in a row had to ask for my subscription copy, come on guys, buck up please.

Re: Still No Mag

Posted: Mon May 19, 2014 4:42 pm
by Heavysnake
I've had mine about 4+ days ago

And another day goes by and still no mag

Posted: Tue May 20, 2014 3:45 pm
by Roy C.
3rd issue in a row subscription problem. know it,s not the post. Hmmm. was over three weeks wait last issue so will see if this issue beats that delay.

Re: Still No Mag

Posted: Fri May 23, 2014 9:17 am
by Bryn
Hi Roy, have you got your magazine yet? Unfortunately when it comes to distribution we're at the mercy of The Royal Mail, that said, if you still haven't got your copy please email abeer@adventurepublishing.co.uk

Re: Still No Mag

Posted: Fri May 23, 2014 1:56 pm
by boristhebold
Bryn wrote:Hi Roy, have you got your magazine yet? Unfortunately when it comes to distribution we're at the mercy of The Royal Mail, that said, if you still haven't got your copy please email abeer@adventurepublishing.co.uk
Change from Royal Mail then? Or is it that you had a delay with the printer, or a delay getting it to the printers. I seem to have read a few variations. I wouldn't mind if you simply said that all future issues will be 2 weeks later....as the new date will be when I expect the magazine.

Re: Still No Mag

Posted: Fri May 23, 2014 3:15 pm
by Bryn
boristhebold wrote:
Bryn wrote:Hi Roy, have you got your magazine yet? Unfortunately when it comes to distribution we're at the mercy of The Royal Mail, that said, if you still haven't got your copy please email abeer@adventurepublishing.co.uk
Change from Royal Mail then? Or is it that you had a delay with the printer, or a delay getting it to the printers. I seem to have read a few variations. I wouldn't mind if you simply said that all future issues will be 2 weeks later....as the new date will be when I expect the magazine.
Occasionally there's a delay in getting the mag to the printers but as people have already started receiving their magazines now I can't really use that excuse can I ;) . We can't say that all future issues will be 2 weeks late because, well, that won't be the case. Inevitably magazines go missing in the post so unfortunately there are always going to be people who won't receive theirs. If that is the case then if you get in touch with us and let us know we're more than happy to resolve the problem.

Hope this clears things up for you Boris (thumbs)

Re: Still No Mag

Posted: Fri May 23, 2014 5:51 pm
by boristhebold
Sorry if my post came across as a moan, it wasn't meant to. :)