touratech service

gebrauchtwagen83 · Post by **gebrauchtwagen83** » Sun Mar 10, 2013 2:40 pm

another moan i know but i was wondering if anyone could explain to me why it takes tt a week to despatch items that are supposed to be in stock and i have to pay 10 quid for rhe priviledge and everyone else i deal with are half the posrage costa and get it sent next day. This is my 2nd order from tt and the second time this has happened.

Willy_Eckerslike · Post by **Willy_Eckerslike** » Sun Mar 10, 2013 2:59 pm

It's because they can get away with it, as your second order shows.

Badboybez · Post by **Badboybez** » Sun Mar 10, 2013 3:00 pm

Couldn't agree more!

Sopwith Camel · Post by **Sopwith Camel** » Sun Mar 10, 2013 3:08 pm

Why not ask them, why the dispatch takes so long and ask about the cost for postage.
Courier companies charges have increased.
The courier company I use charge £6.00 up to 25Kg but also use volumetric weight and charge which ever is more.
Then you have fuel surcharge and VAT on top, so I guess £10.00 is not bad.

As for other companies being half the postage cost i guess they build some extra into the item cost to offer a perceived lower P&P or they might take a hit within the profit margin

TT perhaps don't want to do this?

I've used TT a lot and happy, if its what you want you'll pay the price.
I've had items shipped next day and others that have taken longer.
If they are busy and have a lot of orders to ship this sometimes happens.

Harty · Post by **Harty** » Sun Mar 10, 2013 3:18 pm

I ordered just some TT stickers for my fork guards, showing in stock, but was told had to wait 10 days.

Put them on a week ago and they've friggin come off after one bloody hose wash (not power washed), £10 literally down the fookin drain!

Sopwith Camel · Post by **Sopwith Camel** » Sun Mar 10, 2013 3:25 pm

Harty wrote:I ordered just some TT stickers for my fork guards, showing in stock, but was told had to wait 10 days.

Put them on a week ago and they've friggin come off after one bloody hose wash (not power washed), £10 literally down the fookin drain!

What was the response when you called to tell them of the issue??

PaulinBont · Post by **PaulinBont** » Sun Mar 10, 2013 5:40 pm

Can I be honest and say that these "let's knock Touratech" postings are getting boring now?

If the buying public thought that their items are overpriced and that the service is shoddy then they would go elsewhere and Touratech would either:

A) Go out of business; or
B) Improve their customer service and price their products realistically.

The paying public are happy to keep giving them their hard-earned cash, therefore Touratech must be doing something right.

ps: other providers of farkling bling are available

moto al · Post by **moto al** » Sun Mar 10, 2013 5:41 pm

i first met herbert black who is the main man with touratack about 8 jarre ago at the bmw meeting in garmisch,i tryed to address the bad service in the uk.he is so far up his own arse he didnt want to know and that was in the v.i.p.lounge i was as a guest.cheers lads a,holes everywhere herr schartz he he al

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:whistle:

Richard Simpson · Post by **Richard Simpson** » Sun Mar 10, 2013 6:04 pm

Zen Overland sell some good stuff, and send it out quickly are reasonable prices...or they did for me.

Harty · Post by **Harty** » Sun Mar 10, 2013 6:08 pm

PaulinBont wrote: ps: other providers of farkling bling are available

Correct, Adventure Spec decals, a pound a pop and in stock :whistle: