GORETEX STAND BY THEIR CLAIM.

Does my ass look big in these?
aboynamedsue
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GORETEX STAND BY THEIR CLAIM.

Post by aboynamedsue » Sat Jun 10, 2017 8:32 am

"If you are not completely satisfied with the waterproofness, windproofness or breathability of your GORE-TEX® product then we will repair it, replace it, or refund your purchase price."
That is the Goretex promise on their website and I bet there are a lot of people here who don't know that. Let me tell you of my recent experience.
I bought a pair of Hein Gericke Ralleye 111 Goretex boots in 2012 for £220 reduced by 20% due to the Belfast store closing down. I've worn them faithfully ever since all around Europe in all weathers, I've even paddled in Venice wearing them (pic attached) and have never had as much as a drop of water touch my socks until last Sunday, I got home from a very wet ride and I'd known from the rain started my left foot was "ringing"
Boots are in good order no holes or damage, well worn sole but not worn through, so I decided to let Goretex know about this on Monday night via email, Tuesday morning, first thing I had a reply apoligising and asked to post a few pics of the boots, front back and sole, so I did this Tuesday night when I got home, first thing Wednesday morning I had another email apology telling me that they will replace my boots but they can't get those particular ones any longer because HG is no longer a Goretex partner, so I was told to have a look around ofr a suitable similar pair. I did so and emailed them a couple of pairs I fancied and they even suggested which ones as they were the closest to mine. They emailed me a postage label for my boots to be sent to Germany, no doubt for investigation and they are sending me a brand spanking new pair of boots.
https://www.fc-moto.de/epages/fcm.sf/?O ... oCykvw_wcB
Now that is what I call putting your money where your mouth is and backing up your big claims. Goretex is expensive but it is worth it.
Fantastic service, done and dusted in 3 days.
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Mike54
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Re: GORETEX STAND BY THEIR CLAIM.

Post by Mike54 » Sat Jun 10, 2017 8:35 am

hence the reason goretex garments are so much more expensive than others

Old Git Ray
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Re: GORETEX STAND BY THEIR CLAIM.

Post by Old Git Ray » Sat Jun 10, 2017 8:37 am

Wow.
I wonder if they would honour my Klim jacket that has just started leaking after 4 years and 40k miles ???

aboynamedsue
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Re: GORETEX STAND BY THEIR CLAIM.

Post by aboynamedsue » Sat Jun 10, 2017 8:41 am

Mileage or age is not an issue, if your Goretex product is in good condition ie. no rips, tears or damage and has started leaking, they will replace , repair or refund totally free of charge.

Mike54
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Re: GORETEX STAND BY THEIR CLAIM.

Post by Mike54 » Sat Jun 10, 2017 8:44 am

Old Git Ray wrote:Wow.

I wonder if they would honour my Klim jacket that has just started leaking after 4 years and 40k miles ???
Klim has a life of garmet guarantee anyway backed by goretex so just go back to the retailer you bought the jacket from, dont go to goretex

ollydog
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Re: GORETEX STAND BY THEIR CLAIM.

Post by ollydog » Sat Jun 10, 2017 9:02 am

like mike said, that why so so expensive, you get what you pay for
steve

OnHellas
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Re: GORETEX STAND BY THEIR CLAIM.

Post by OnHellas » Sat Jun 10, 2017 9:08 am

This is why in previous posts I have stated that bike clothing with Goretex are great value for money.
Forget cheap and expensive. Value for money. If you don't get it, read the opening post again.

geoham
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Re: GORETEX STAND BY THEIR CLAIM.

Post by geoham » Sat Jun 10, 2017 12:14 pm

Great to hear your getting sorted with new boots.
A big thumbs up for Gore-tex for standing over thier products (thumbs)

clutchspring
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Re: GORETEX STAND BY THEIR CLAIM.

Post by clutchspring » Sat Jun 10, 2017 12:32 pm

I Always buy goretex kit it's worth every penny, it's just a waste of money buying cheap kit ,
Even if you can't afford it there's loads of retailers that do zero % finance .
I still have a Goretex jackets that's over fifteen years old and has been used most days of that time and its still waterproof.
Ian.

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Teflon Jnr
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Re: GORETEX STAND BY THEIR CLAIM.

Post by Teflon Jnr » Sat Jun 10, 2017 1:47 pm

I have those sidi adventure boots amazing piece of kit
Jesus rides a Harley and the devil wears prada

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