Ferry bookings .... Refunds ??

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Re: Ferry bookings .... Refunds ??

Post by 92kk k100lt 193214 » Sun Mar 29, 2020 6:39 pm

I had 2 experiences last year using BF. One trip June and one September. Both had ship troubles. Had more issue on March 2 due to route change. Could not fault them, they behaved impeccably on each occasion and very happy with the outcome but none have huge numbers manning phones so phone contact is not an option for them.

You need to let them do the cancelling as they do eventually offer to change to another date or refund. Don't panic and cancel, then it becomes your loss.

The bigger picture is that the companies need to stay in business and even though everyone might be entitled to refunds they need cash and might be in everyones interest for some to take credit note or voucher. My son had a big trip to NYC booked for this week and now has a 5 year voucher from an airline. He is happy on that one.
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Re: Ferry bookings .... Refunds ??

Post by AlanHolt » Mon Mar 30, 2020 3:13 pm

Received an email today from Brittany Ferries offering a 2 year vouncher. We've replied asking for a refund, just got to wait to see what they say.

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Re: Ferry bookings .... Refunds ??

Post by PHILinFRANCE » Mon Mar 30, 2020 3:56 pm

Hope you get a full refund Alan , ive put in a claim to refund us €416 for our April trip , fingers crossed

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Re: Ferry bookings .... Refunds ??

Post by Monster » Mon Mar 30, 2020 4:01 pm

When was you sailing date?

Was the voucher for the full amount (ie out and return)?

I wouldn't mind a refund in full - divided into 2 people ... we may not be able to do the next booking together

Of course the longer the validity the better as well
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Re: Ferry bookings .... Refunds ??

Post by AlanHolt » Mon Mar 30, 2020 4:44 pm

Monster wrote:
Mon Mar 30, 2020 4:01 pm
When was you sailing date?

Was the voucher for the full amount (ie out and return)?

I wouldn't mind a refund in full - divided into 2 people ... we may not be able to do the next booking together

Of course the longer the validity the better as well
16th April, one way to Ireland from Spain. My worry is that if they keep the money and then go bust, the voucher will be worthless, and right now we could do with the €361 being refunded whereas travelling at some point during the next couple of years seems so far away.

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Re: Ferry bookings .... Refunds ??

Post by Mickdb1 » Mon Mar 30, 2020 5:34 pm

Has anyone heard what the policy with eurotunnel is please ??
Thanks if yerve heard owt
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Re: Ferry bookings .... Refunds ??

Post by PHILinFRANCE » Mon Mar 30, 2020 9:20 pm

our was the 24th le havre portsmouth then 30 return , with all the shit thats going on i thought 50% was better then fuck all

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Re: Ferry bookings .... Refunds ??

Post by Tramp » Tue Mar 31, 2020 3:01 pm

Okay... If anyone has a. Booking with eurotunnel... Use their customer service contact form.. It will take about 5 days for a reply... We have had our frequent traveller account extended from June to September... And that's a change from 1 week ago when they point blank refused...

They are starting to think of future booking revenue lol... So we know have 3 crossing to use lol... If and when the borders open...

Some good news in a otherwise mental world.... Ohh and the baby birds are hatching.. Yippee nature continues..

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Re: Ferry bookings .... Refunds ??

Post by Mickdb1 » Tue Mar 31, 2020 8:32 pm

Thanks for that Tramp. That will be same for me with a bit of luck - I have 3 crossing left
I will get my letter off asap
Great site is this = full of great help :D
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Re: Ferry bookings .... Refunds ??

Post by beany » Wed Apr 01, 2020 7:56 pm

deposit for a portsmouth bilbao sailing for four at the end of august was paid last october.the balance is due end of june, just going to wait
and see what happens.we are going to do the spanish and portugise tet towards the atlantic.

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