Interesting experience at my local bmw dealer today.

Bikers and riding
User avatar
DaveCon
Posts: 786
Joined: Fri Jan 16, 2015 10:01 am
Has thanked: 97 times
Been thanked: 93 times

Re: Interesting experience at Roy Pidcocks Derbyshire today.

Post by DaveCon » Wed Mar 20, 2019 8:50 am

That's really shocking from a "premium" bike dealer. I know my local dealer did it as part of the 6000 mile service. As someone already said, the 600 mile service is a shakedown service anyway.

I'm surprised the chain needed adjusting after only 600 miles, I don't know if this is normal or not but it doesn't sound right. The old F800GS had a notoriously weak chain but adjustment after only 600 miles is poor. I think I would be suggesting to the dealer that it either wasn't set right on delivery, the mechanic doing the service has got it wrong, or the chain is faulty and you want a new one under warranty.

If you put a warranty claim in it will get highlighted to the dealership management and thence to BMW. Might create a nice fuss :twisted:

Adventure Bike Rider New Issue Out Now
Brenhden
Posts: 5668
Joined: Thu Nov 15, 2012 7:51 pm
Has thanked: 686 times
Been thanked: 449 times

Re: Interesting experience at Roy Pidcocks Derbyshire today.

Post by Brenhden » Wed Mar 20, 2019 9:24 am

That is a fricken outrage.
And now, Harry, let us step out into the night and pursue that flighty temptress, adventure.

Honda CRF250 Rally.
🇬🇧🇫🇷🇧🇪🇱🇺🇪🇸🇬🇷🇩🇪

Weealwyn
Posts: 43
Joined: Sun Oct 14, 2018 10:12 pm
Location: Doagh
Has thanked: 4 times
Been thanked: 4 times

Re: Interesting experience at Roy Pidcocks Derbyshire today.

Post by Weealwyn » Wed Mar 20, 2019 10:20 am

My recent experience of main BMW Dealer (Belfast) is my first, and it has been very positive so far. They found earth issues and wiring problems and sorted for the spotlights for free and then gave me the information from the computer to highlight what I already knew that the heated grips were faulty, also said that previous warning on needing front discs was premature and they would be fine for another 6K at least. They even washed the bike to a higher standard than I do.
All this on a 2008 bike with high miles - and after I pointed out the courtesy bike (3 hours on a '19 1250GSA) would be pointless for me to own on PCP because of high miles I do - so there was no prospect of a new bike sale.

I would make a stink if it were me - and ensure I go somewhere else too.

alwyn

User avatar
mark vb
Posts: 328
Joined: Tue Jul 06, 2010 9:42 am
Location: Kent, U.K.
Has thanked: 47 times
Been thanked: 90 times

Re: Interesting experience at Roy Pidcocks Derbyshire today.

Post by mark vb » Wed Mar 20, 2019 11:44 am

Out of interest, what actually is 'officially' included in the first service if checking/adjusting the chain is not.....presumably it's all listed in the owners manual and/or service book?
2002 XRV750+Ural www.sidecaramerica.com
1998 XRV750
1990 XRV750
2013 XT660Z

User avatar
Toe
Posts: 286
Joined: Tue Jan 25, 2011 12:44 pm
Has thanked: 6 times
Been thanked: 41 times

Re: Interesting experience at Roy Pidcocks Derbyshire today.

Post by Toe » Wed Mar 20, 2019 6:02 pm

That's shocking :lol:
I've worked for two main dealers for two different brands (both probably err towards premium) and obviously that is included in the service, that's servicing 101!
I would hope you get a service sheet that shows what is done for that service, both brands I worked with gave the customer ticked list. But then they wanted to charge you to tighten the chain soooo...
I'd be interested to see a BMW service sheet if such thing exists
DRZ 400 🇧🇪 🇫🇷 🇪🇸 🇬🇧 Daytona 675

Nigel
Posts: 3922
Joined: Sun Feb 13, 2011 2:32 pm
Has thanked: 146 times
Been thanked: 69 times

Re: Interesting experience at Roy Pidcocks Derbyshire today.

Post by Nigel » Wed Mar 20, 2019 9:17 pm

Toe wrote:
Wed Mar 20, 2019 6:02 pm
That's shocking :lol:
I've worked for two main dealers for two different brands (both probably err towards premium) and obviously that is included in the service, that's servicing 101!
I would hope you get a service sheet that shows what is done for that service, both brands I worked with gave the customer ticked list. But then they wanted to charge you to tighten the chain soooo...
I'd be interested to see a BMW service sheet if such thing exists
Yes there should be a service sheet with every item to check, Webb's even had a diagnostic results sheet for my Yam and as your'es is a "premium" brand . . .

User avatar
FatFreddy
Posts: 261
Joined: Thu Mar 01, 2018 12:45 pm
Location: Lancashire, UK
Has thanked: 204 times
Been thanked: 58 times

Re: Interesting experience at my local bmw dealer today.

Post by FatFreddy » Wed Mar 20, 2019 9:57 pm

This may prove useful?
The personal email address on the CEO of BMW Motorrad.......

[email protected]

👍😂👍

steve the grease
Posts: 240
Joined: Fri Jul 01, 2016 1:56 pm
Location: Ger Abergwaun
Has thanked: 6 times
Been thanked: 63 times

Re: Interesting experience at my local bmw dealer today.

Post by steve the grease » Thu Mar 21, 2019 12:49 am

BMW= 'Bring me wealth' Dealer service= 'Don't even always leave everything right, so every repaired vehicle is costed expensively'

Frankly , rather than deal with people like that I'd be happy riding an IZH Jupiter outfit.

Oop North John
Posts: 1439
Joined: Mon Dec 05, 2011 11:30 am
Has thanked: 53 times
Been thanked: 88 times

Re: Interesting experience at my local bmw dealer today.

Post by Oop North John » Thu Mar 21, 2019 12:33 pm

Googled F800GS service schedule and found this:

https://www.ascycles.com/pdf/ServiceSch ... GS_600.pdf

So clutch play is checked and adjusted, but the chain is only checked!

gbags
Posts: 778
Joined: Mon Aug 15, 2011 2:08 pm
Has thanked: 180 times
Been thanked: 184 times

Re: Interesting experience at my local bmw dealer today.

Post by gbags » Fri Mar 22, 2019 12:03 am

fast frankie wrote:
Tue Mar 19, 2019 5:10 pm
Hi Guys, took my new BMW f850gs for its first service today, I left them with my bike and went back home, hour later they rang me and asked if I would like my chain tightening because it was a little slack and that would cost extra.
Im left thinking to myself what is included in the £180.00 service cost. I told him I will do it myself and couldn't believe this was not included.

Day 2.
Thought I would come back and edit this. So today the day after the service I rang my dealer and explained the above to the manager and how I felt a little angry about this situation, He explained the BMW policy and said although chain tension is not included in the Service cost bring your bike in today and we will sought your chain for you. Let me also mention that I told him I had put my experience on a few BMW forums, I couldn't believe what's happened they have normally served me well, had three new bikes from them over the years and had zero problems with any of my bikes, shame this happened really, apologies have been made and excepted all is well now.
My experience with BMW and my 800 GS was that every single time they saw me they said, ‘chain and sprockets need replacing’. One time the told me that the chain had been fitted too tight; it was a link short. THEY’D fitted the chain!

Post Reply

Return to “ADVENTURE BIKE RIDER”

Who is online

Users browsing this forum: No registered users and 73 guests